The return policy of Gatty Rent Ibiza for boat reservations is summarized in the following points:
The user may request the full refund of his reservation when:
1. Because of the weather, it is not possible to travel.
2. For mechanical reasons it is not possible to make the trip or for any reason other than the user.
3. For logistic failure the user does not have his boat or one of the same or higher characteristics at the time of departure.
4. Cancel the trip 48h. Before its beginning.
In the following cases, the user will not recover the full or partial amount of his reservation.
1. Cancellation of the trip for non-compliance with the ship’s internal regulations.
2. Do not go to the start time of the trip.
3. Cancel the trip with less than 48h in advance, in this case Gatty Rent Ibiza reserves the right to pay part of the reservation or not to make payment of it.
In case of not being able to provide the agreed boat, Gatty Rent Ibiza will supply to the user a boat of same or superior characteristics.